Casino Hostess

Casino Host Acted as guest service liaison, handled guest opportunities and resolved situations to ensure smooth operations. Provided special services and amenities to players as possible/appropriate. Performed telemarketing, filling slot special events, and securing reservations for tickets. LasVegasJaunt: In a few words how would you define a Casino Host? Casino Host: A Casino Host will usually try their best to please patrons of their casino and to fulfill any reasonable requests their customers might have. The casino host has the power to issue complimentary services (or “comps”) to players. Comps can range from complimentary meals, beverages, and show tickets right up to full accommodation in the hotel.

1. Casino Hostess Job
2. Casino Hostess Job Description

57625 Gaming Industry Experience Required

Casino Host

Bally's Atlantic City

Atlantic City, New Jersey 08401
United States

Jan 13, 2021

Feb 13, 2021

Full Time

Marketing

The Casino Host develops players for repeat visits.

Principal Duties and Responsibilities

• Enhances the growth of gaming revenues through increased visitation and play consolidation of players.
• Creates loyalty among valued customers by building lasting relationships and effectively utilizing marketing techniques.
• Creates a fun-filled, welcoming experience for guests
• Maintains close ties with guests through personal contact by phone and in person.
• Greets charter arrivals at Atlantic City airport
• Greets guests upon check-in/ check-out, in the casino and participates in special events.
• Anticipates guests’ needs and quickly responds to guests’ requests to arrange transportation and accommodations.
• Uses sound judgment and makes good decisions in accordance with established comp guidelines.
• Handles difficult guests and situations in a calm, professional and prudent manner.
• Fully complies with all applicable rules, regulations, laws, and policies, and conducts themselves with highest levels of integrity and honesty.

Supervisory Responsibility
None

GAMING INDUSTRY EXPERIENCE IS REQUIRED

Preferred Education and Experience

• College degree in Marketing, Hotel or Business preferred but not required.
• Must have a minimum of 2 years Casino Host, National Casino Marketing, or VIP Services experience in a major gaming operation, preferably in Atlantic City.

Qualifications

Casino Hostess Job

• Must have a proven track record of personally providing excellent customer service.
• Must possess excellent interpersonal, communication, team-building and problem-solving skills.
• Must be willing to work any shift when necessary.
• Must be able to speak, read, write, and understand English. Bilingual a plus.
• Must be able to get along with co-workers and work as a team.
• Must present a well-groomed, professional appearance.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

Work Environment

Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes

Physical Demands

While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

All applicants must be able to demonstrate their US work authorization during the employment verification process.

Casino Hostess Job Description